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Manage Conflict and Resolve Problems by Negotiating
Caught in the Middle? How to Manage Conflict and Resolve Problems by Negotiating with Others
Diana Ward-Collins, RN, MSN
Traditionally, conflict has been viewed as a destructive force to be ignored or silenced; today, many are redefining conflict as an opportunity. Once conflict is approached as a cooperative effort, nurses and other healthcare professionals can restructure trust to enhance professional relationships. By understanding the dynamics of negotiation in areas such as leadership, power, and conflict management, healthcare professionals will improve the quality of their professional practice, relationships and their working environment.
This article presents an overview of conflict resolution by introducing:
- Conflict management concepts and principles
- Strategies for effective negotiation
- Useful techniques for conflict management
Copyright Terms:
©Diana Ward-Collins, RN, MSN




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