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Featuring ...

Arbitrator and Mediator
John Sass
Arbitrator and Mediator
Lawrence Leff
Arbitrator and Mediator
Lawrence Cerrillo
"As the Zoning Administrator for Jefferson County, ... it has been my good fortune to work with Mr. Cerrillo on several different issues.  I have found Larry to be the consummate professional, with an outstanding ability to lead persons from two different sides of an issue, to find common...
Mediator
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Diana Ward-Collins
"In the Postal Service, Ms. Ward-Collins' resolution rate of about 90% exceeded the average resolution rate of 70%.  All of the disputes were EEO complaints.  Ms. Ward-Collins acted professionally at all times.  She has a very good understanding of EEO law and procedures....
Arbitrator and Mediator
Charles Kuechenmeister
Arbitrator and Mediator
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James Eichberg
"I've had the priviledge of knowing Jim for four years, initially as my professor at the University of Denver, then as a mentor and participant in the conceptualization and formation of Colorado Mediators & Arbitrators.  His insights and guidance continue to be invaluable. ...
Mediator
Jean Stracy
"Ms. Stracy provides training, consulting and mentoring for the City of Denver's Peer Mediation program...  she has provided leadership in designing and conducting the quarterly meetings, mentoring, co-mediation and coaching for the peer mediations.  In addition, Ms. Stracy provides...
Arbitrator and Mediator
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Samuel Cheris
"Having served on an American Arbitration Association panel chaired by Mr. Cheris, I was able to observe first hand his exceptional handling of a complex matter.  I have served on many arbitration panels for both the AAA and the NASD and would rate Mr. Cheris as one of the best...
Arbitrator and Mediator
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Hazel Hanley
"I have known and worked with Ms. Hanley for over 12 years, and can personally attest to her impeccable character, superior legal abilities and creative problem-solving skills.  Ms. Hanley has extensive experience in resolving disputes between employers, employees and labor unions as an...
Arbitrator and Mediator
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Kent Enwright
“Kent is a man of very high integrity. He's calm under pressure, always upbeat, and has a way of finding the good in everything. Kent is an expert mediator, resolving conflicts without alienating either party. He's trained many, many people through the years on numerous topics, both corporate...
Mediator
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Judy Larkins
“Judy Larkins has built a very deserving reputation for ADR excellence. She is skilled as a mediator/arbitrator and also as program manager. She has both vision and drive to increase the use of ADR and to arrive at creative solutions that satisfy parties.”  Deborah Schick Laufer,...
Mediator
Rita Hyland
"Rita has been my colleague for more than twenty years...  I have always found Rita to be extremely knowledgeable about insurance issues, including policy coverage and claim evaluations.  Her intelligence and extensive experience in the insurance industry provide her with a realistic...
Arbitrator and Mediator
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Carl Bosland
"Mr. Bosland has adjudicated a number of arbitration cases concerning Labor/Management issues here in New Mexico.  Our system of selection is one of mutual agreement.  Anytime both sides of the aisle can agree on a single arbitrator, you have the highest recommendation possible....
Mediator
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Janet Koin Dampeer
"Janet's extensive business background (in areas such as accounting, real estate, investment and small business) augments her qualifications as a conflict resolution practitioner.  She has applied this combination of skills and experience to succeed as a mediator, facilitator, and...
Arbitrator and Mediator
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Jeffrey Pond
"I have known Mr. Pond for approximately 17 years...  Simply stated, Mr. Pond is one of the finest attorneys whom I have met.  He is exceptionally intelligent, works very hard, and is always well prepared.  He also has an excellent ability to cut through the extraneous noise to...

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Manage Conflict and Resolve Problems by Negotiating

Author: 
Diana Ward-Collins, RN, MSN

Caught in the Middle? How to Manage Conflict and Resolve Problems by Negotiating with Others
Diana Ward-Collins, RN, MSN

Traditionally, conflict has been viewed as a destructive force to be ignored or silenced; today, many are redefining conflict as an opportunity. Once conflict is approached as a cooperative effort, nurses and other healthcare professionals can restructure trust to enhance professional relationships. By understanding the dynamics of negotiation in areas such as leadership, power, and conflict management, healthcare professionals will improve the quality of their professional practice, relationships and their working environment.
This article presents an overview of conflict resolution by introducing:

  • Conflict management concepts and principles
  • Strategies for effective negotiation
  • Useful techniques for conflict management

►Read the full article

Author Credit: 
Diana Ward-Collins, RN, MSN has 30+ yrs in clinical administrative healthcare. Mediates EEO/disability and workplace, trans-generational (elder), long term care and end of life decisions. She currently mediates for Colorado Mediators & Arbitraotrs, LLC.
Copyright Terms: 
©Diana Ward-Collins, RN, MSN

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